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Refund and Cancellation Policy

Part B of our Shipping and Refund Policy. See also our Shipping Policy (Part A).

1. Scope

This policy forms part of our Terms of Supply, which we give to every business buyer. "Products", "Order", "Invoice" and "Buyer" (or "you") have the same meaning as there. Shipping is covered by our Shipping Policy in Part A.

2. Cancellation

  1. 2.1You may ask us to cancel or change an accepted Order only before we ship it. A cancellation takes effect only when we confirm it in writing. We may recover the costs we have already incurred for that Order.
  2. 2.2Once the goods have been shipped, the Order cannot be cancelled or changed. Goods are shipped when we hand them to the transporter. The lorry receipt, the e-way bill or our dispatch message shows this.
  3. 2.3If you refuse or do not accept delivery of shipped goods, you remain liable for the price, the freight in both directions and any storage charges.
  4. 2.4We may cancel an Order for reasons such as stock availability, a regulatory restriction on selling the Product in your state, a pricing or description error, overdue payments, a credit limit being reached or incomplete KYC. If we cancel an Order before shipping, we refund any advance payment you made for it in full, within 7 working days, to the bank account it came from.
  5. 2.5If you paid more than the Invoice amount, or paid twice, we return the excess to the same bank account within 7 working days after we confirm it.

3. No replacement and no refund

  1. 3.1Products once supplied are not replaced, and their price is not refunded. Goods sold are not taken back.
  2. 3.2This applies, for example, to a change of mind, over-ordering, slow-moving or seasonal stock, a fall in price or demand, Products that expire while in your stock, and Products stored or handled against the label.
  3. 3.3The only refunds we make are those in clauses 2.4 and 2.5.

4. Exceptional returns

  1. 4.1In an exceptional case, we may agree to take back a Product that we have supplied. This is at our sole discretion and is not a right. We decide each case on its own facts, and our decision is final, subject to the law.
  2. 4.2To ask for an exceptional return, you must:
    1. 1.write to customer@nukrishi.com within 7 days of delivery, giving the invoice number, Product, batch number, quantity and the reason;
    2. 2.keep the Product unopened in its original, sealed pack, with the label, batch number and expiry date intact, within its shelf life, and stored as the label directs; and
    3. 3.send nothing back until we approve the return in writing.
  3. 4.3If we approve, we arrange collection through our transporter and inspect the Product when it arrives. If it does not meet the conditions in clause 4.2, we may refuse it and return it to you at your cost.
  4. 4.4If we take a Product back, we tell you in writing how its value is treated. Normally this is by a credit note that you can adjust against future invoices, not by a cash payment.

5. Delivery differences and damage in transit

  1. 5.1If the Products or the quantity delivered differ from the Invoice, tell us in writing within 3 days of delivery, with photos and a copy of the transporter's receipt. We will check, and we will either supply what is missing or correct the Invoice. This completes the Order you paid for. It is not a replacement or a refund.
  2. 5.2Goods travel at your risk once we hand them to the transporter, as our Shipping Policy explains. If goods arrive damaged or leaking, write this on the transporter's receipt before you sign it, take photos, and tell us within 3 days. We will give you the documents you need to claim from the transporter or the insurer. We do not replace or refund goods damaged in transit.

6. Quality complaints

  1. 6.1If you believe a Product does not match the composition or quality on its label, tell us within the shelf life of the Product. Give the invoice number, batch number, photos of the pack and label, and how the Product was stored. Keep the Product and the remaining stock of that batch apart and unused.
  2. 6.2We acknowledge your complaint within 48 hours. We may inspect the Product, take samples and test them at an accredited laboratory, and we will share the result with you. If the batch is found not to meet the law or its label, we will act as the law requires, including withdrawing the batch.
  3. 6.3Handling a complaint does not give a right to a replacement or refund, except as clause 7 says.

7. Your legal rights

Nothing in this policy excludes or limits any right that the law gives you and that cannot be excluded. This includes rights about misbranded or sub-standard products under the Insecticides Act, 1968, the Fertiliser (Control) Order, 1985 and the Seeds Act, 1966, and the rights of end consumers under the Consumer Protection Act, 2019. If a Product is found to be misbranded or sub-standard, we will deal with it as the law requires.

8. Farmer complaints and recalls

9. Escalation and contact

If you are not satisfied with our decision, write to our Grievance Officer with your reference. We will review the matter and reply within one month. If it is still unresolved, the dispute clause in our Terms of Supply applies.